Privacy
Privacy Policy
This Privacy Policy relates to Personal Data collected and the circumstances under which it may be used or disclosed by AfterSkool Learning Centre Pte Ltd, referred to as “Afterskool”.
Afterskool is committed to respecting your privacy and we strive to uphold a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in each and every country of operation.
For the purposes of this Privacy Policy “Personal Data” shall carry the definition assigned to it under the Personal Data Protection Act 2012, and shall include any data about you, the Parents or Student, who can be identified from that data and/or other information to which Afterskool has or is likely to have access to.
Information and Data Collected and Used
Afterskool collects Personal Data so that we can communicate effectively with you and provide an experience that is responsive and customised to you or your child’s needs. Examples of Personal Data we collect include:
Personal information about you and your family members, which may include names, identification particulars, contact details, preferences, health information, family background, educational information, demographic data, payment details and transaction history;
Information and data generated in the course of any continual relationship with Afterskool, for example, instructions given by you to schedule class enrolments, transfers, replacements, withdrawals, and other information and records you choose to provide by various modes of communication including physical mail, telephone, SMS, fax, email, internet and market research;
Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications used by Afterskool;
Afterskool may also collect video footage, still images, or audio recordings of you and/or your children (“Audio Visual Material”) recorded in the course of any classes, programmes or lessons conducted, events or other services rendered by Afterskool, its staff or its engaged contractors. The Audio Visual Material form part of the Personal Data collected by Afterskool.
Purposes for which Information is Collected, Used and Disclosed
Afterskool collects Personal Data from you, your family members, your authorised representatives, your guardians, publicly available sources, our website, mobile or online services and other channels including social media platforms (i.e. Facebook, Instagram, Google), emails, phone conversations and face-to-face interactions with our employees, officers, consultants and directors.
The purposes (collectively referred to as “Allowed Purposes”) for which Afterskool collects, uses and disseminates Personal Data include:
To provide, operate and administer Afterskool products and services, or to process enrolment or applications for Afterskool products and services, business or financial transactions, and to maintain high service quality levels and for ongoing staff training;
To facilitate and administer any of the Services enrolled by you, including but not limited to providing you with educational or learning material;
To provide product-related services and support, including the provision of administrative support, technical assistance and customer informational alerts and updates;
To facilitate operational processes including but not limited to student profile assessments, class scheduling and student management, payment administration and statistical analysis;
To maintain accurate and up-to-date client information and enable customised experiences that meet your needs and preferences;
To manage Afterskool’s relationship with you, which may include sharing information on Afterskool’s products and services, where specifically consented to or where permissible under applicable laws and regulations;
Sending you marketing information about our services and notifying you of our marketing events, initiatives and promotions;
For use in any promotional and marketing material distributed by Afterskool whether online or physically (offline), including but not limited to posts on social media platforms (i.e. Facebook, Instagram, Google), print or electronic copies of newsletters and brochures, promotional video advertisements and print advertisements;
To aid in product development and service refinements via customer feedback, data analysis and market research;
For the purposes of internal management, to operate management information systems, to carry out and enable internal and external audits;
For the monitoring and recording of calls and electronic communications with clients for record-keeping purposes, quality control, staff and employee training and case investigations;
To enforce or protect the rights of Afterskool, all its employees, officers, consultants and directors;
To comply with any applicable regulations, laws, codes of practice, guidelines, or to assist in law enforcement and/or investigations conducted by any governmental and/or regulatory body;
For educational, safety, legal and regulatory compliance; and
Any other incidental business purpose related to or in connection with any of the above.
Afterskool may disclose Personal Data for any of the Allowed Purposes to:
Professional advisors, third party contractors or service providers, agents or consultants engaged to perform any of the above listed purposes for Afterskool;
Any person or entity which is part of Afterskool although only to the extent necessary to fulfil the Allowed Purpose;
Any person to whom disclosure is required under applicable laws and/or regulations;
Any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws and/or regulations.
If Afterskool needs to use your Personal Data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for any of these other purposes.
Sharing and Transfer of Information
Personal Data may be transmitted by Afterskool to data storage facilities or third party service providers outside Singapore. Regardless of the location where Personal Data is transferred or stored, Afterskool will make reasonable security arrangements to prevent unauthorised access, data collection, use, disclosure, copying, modification, disposal or similar risks to your Personal Data. Please note, however, that we cannot be held responsible for unauthorised or unintended use, access or disclosure that is beyond our control.
Afterskool also uses Google Analytics to help us understand how our customers use the Site (you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/). You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Retention of Information
We retain Personal Data in accordance with legal, regulatory, business and operational obligations.
Access Rights
You have the right to request a copy of your Personal Data held by us and to request for any inaccurate Personal Data to be rectified. A request can be submitted via writing, mail or email (details in the “Contact Us” section).
Please note that we may be prevented by law from complying with any request that you may make. We may also decline any request that you may make if the law permits us to do so.
Afterskool reserves the right to charge an administrative fee for providing a copy of your Personal Data. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request once payment is received.
Consent
This Policy applies to all Personal Data that you may provide to us and any of the Personal Data we hold about you. By providing us with your Personal Data or by accessing, using or viewing the applicable website or any of its products, services, functions or contents (including transmitting, caching or storing of any such Personal Data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy.
You may submit a request to withdraw your consent at any time by contacting us in writing, via mail or email.
Do note, in many circumstances, we need to use your Personal Data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required Personal Data, or if you do not accept this Policy (or any amendments thereto) or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.
Disclaimer
To the maximum extent permitted by law, we shall not be liable in any event for any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any loss of reputation or goodwill, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, suffered as a result of unauthorised or unintended use, access or disclosure of your personal data.
Updates and Changes to the Privacy Policy
Afterskool reserves the right to amend and vary the terms of this Privacy Policy at any point in time and will provide the updated Policy on our website. The use or continued use of any of Afterskool’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy.
Governing Law
This Policy is governed by the laws of the Republic of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.
Contact Us
For more information about our privacy practices, if you have questions, or if you would have any feedbacks, please contact us by e-mail at enquiry@afterskool.com.sg or by mail using the details provided below:
Personal Data Protection Officer
Afterskool Learning Centre Pte Ltd
31 Holland Close
#01-215
Singapore 270031